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Bosch Security Projects, provider of high-tech security and communications systems selects Tensing’s field service solution Tensing Field Vision to further optimize and automate its service process for the installation, maintenance and repair of electronic security systems.
Tensing Field Vision is a field service management solution specifically designed to optimize the management of field staff for higher quality service delivery and improved field technician productivity.
The implementation will automate dispatch and communications between Bosch’s more than 50 field technicians and the dispatch office. With Tensing Field Vision, Bosch will reduce manual tasks such as data entry and records reconciliation, leading to more accurate records and faster invoicing. Work orders will be digitized reducing the amount of paper and real-time reporting of work order progress will improve logistics flow.
“We needed an off-the-shelf solution that could meet our specific needs with a robust standard functionality,” said Roeland Staal, Manager Operations at Bosch Security Projects in the Netherlands. “After a thorough selection process it was clear that Tensing’s application suits our service process best and gives us concrete and quick insight of work order status.”
Tensing Field Vision is an end-on-end solution that connects the mobile workforce with back-office systems via state-of-the-art wireless communications and mobile PDA’s, laptops and pen computers. Tensing Field Vision supports any mobile process, any back-office system and any device to optimize dynamic business processes. Organizations that employ remote/mobile workers can improve the management and exchange of business critical information with their mobile work force, in any mobile process.
Components of Tensing Field Vision that will be implemented at Bosch are:
- Tensing Gateway to link the back office to work order dispatch;
- Tensing Mobile Workflow to connect the field technician’s mobile computer to back office systems through wireless communications;
- Tensing Dispatch to plan service calls.
Additionally, Tensing Field Vision will be integrated with multiple back office systems for a complete mobile solution.
About Bosch
Bosch Netherlands is part of the Bosch Group, one of the largest private industrial organizations in the world with 261,000 employees and a turnover of more than 43.7 billion Euros in 2006. The Bosch Group is active worldwide in the development, production, sales and service of car materials, automation technology, packaging machines, electrical tools, heating technology, domestic appliances and security technology. The Bosch Group comprises of a production, sales and customer service network with over 280 subsidiary companies and 12,000 Bosch Service companies in more than 140 countries. In the Netherlands Bosch has over 3,500 employees. Worldwide the Security Systems division accounts for 6750 active employees in over 40 countries. |
