The Tensing Scheduler is a solution for mission critical field service resource planning, offering the flexibility and efficiency of geographical optimization algorithms. Through its tight integration with other systems, our scheduler effectively leverages the features of efficient geographical optimization algorithms to make it the compelling choice for mission-critical planning.

Cost-based Planning Engine
The scheduler uses flexible and adjustable cost-based planning methods, allowing organizations to adapt the planning algorithms to their requirements. In some organizations, overtime is expensive. In other organizations, the cost for traveling to the client is more important than the cost for travel time. All cost-factors are configurable and adaptable to the organization’s requirements, resulting in a planning resolution for every situation.

Skills
The scheduler enables service organizations to reflect different skills and skill levels for their mobile workers. These definitions influence the cost-based planning algorithms and allow a fine-grained calculation of expected task durations.

Batch Scheduler
The batch scheduler enables organizations to concurrently plan specific portions of tasks in multiple countries or geographical areas in background processes. The batch scheduler supports massive and concurrent scheduling of large-scale service information. It scales to support over thousands of real-world service-related tasks on a single server.

Key Features

• Optimization algorithms based on accurate geographical information
• Supports attended and unattended planning
• Open interface facilities based on standards
• Cost-based planning considers skills and skill levels
• Algorithms take contractual response time into account