N.V. RENDO, part of the RENDO group, manages the electricity and gas networks in Zuid Drenthe and Noord Overijssel in the Nethterlands. Additionally N.V. RENDO is responsible for the safety and reliability of the networks and the transmission of electricity and gas efficiently. In extension of a ‘workflow management system’, with which the office processes are optimalized and guaranteed, RENDO needed a supplementary application to optimalize its field service processes. They chose the Tensing Utility Solutions.

Frans Ooms, Projectleader and responsible for the unit Execution and Construction at RENDO said: “to guarantee an efficiënt service RENDO started the project VOS (Follow Order System). Orders, invoices, failures and complaints are handled digitally and therefore more efficiëntly. To optimalize the effectiveness of our field service (such as digital working orders in stead of paper orders) we were looking for a mobile solution which could easily be interfaced to our VOS system. A few years ago RENDO already met Tensing at another project. Besides that colleague utility companies were positive. We contacted Tensing again to see if they could meet our specific needs.”

Over the years Tensing has broad experience in automating and optimalizing field service activities in the utility industry. In order to realize a fast implementation and limit costs, Tensing developed the Tensing Utility Solutions for this industry. Paul Alsemgeest, account manager Tensing: “Our experience in mobile solutions in general and within utility companies especially we develop Tensing;s out-of-the-box mobile Utility Solution that meets the specific industry wishes and demands. We than develop this solution in a way it fits company specific needs, so the wheel doesn’t have to be re-invented and the implementation time and therefore the costs will be reduced.”

The Tensing Utility Solution offers N.V. RENDO a solution to efficiently settle its failures and complaints. An important aspect is the effective and fast processing the meter positions. Also the maintenance activities will be served by the Tensing Utility Solution. When they are coupled to the VOS System the field service engineers can see the actual planned failures and complaints on which they can act immediately. When it is taken care off, the field service engineer sends this via his laptop back to the VOS system at the planning back office.

“The co-operation with Tensing went very well and with a lot of mutual understanding. Meanwhile the Tensing Utility Solution is implemented and integrated, and our planners are ready to use the system. At this moment we are working on the roll out, so we can start the pilot within a few weeks”, says Frans Ooms.